FAQ
Frequent asked questions
SHOPPING & ORDERS
Select your desired fragrance from our collection, choose the size, and click ‘Add to Cart’. Once you are ready, proceed to checkout where you will enter your delivery details. We offer Cash on Delivery for all orders.
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our concierge service immediately at contact@itri.com or via Instagram DM. We cannot guarantee changes once the order is dispatched.
Not yet — but we’re working on it. Follow us on Instagram for launch updates.
SHIPPING & DELIVERY
We deliver to all 58 Wilayas in Algeria. We partner with trusted courier services (Yalidine/ZR Express) to ensure your perfume arrives safely.
Deliveries to Algiers typically take 24-48 hours. Other Wilayas may take 2-5 business days depending on the location.
Home Delivery (Domicile) and Stop Desk Delivery (Bureau) varies pending on the location through Algeria and the shipping company prices Shipping is complimentary for orders exceeding 10,000 DZD.
THE FRAGRANCES
Yes, all Charisma Collection perfumes are crafted to be unisex perfumes, making them suitable for anyone who connects with fragrance.
Store your perfume is a cool. dry place away from direct sunlight and heat.
ITRI Fragrances like “Charisma Collection” perfumes are crafted at a 20% perfume oil concentration. but we may go up to 25 depending on the ingredients supplies changes, to achieve the best quality.
Batch variations and digital‑screen differences can cause minor changes in color or packaging. The fragrance quality remains the same.
